Communication is essential for any landlord or property manager in the rental industry, but what is the best way to communicate with your tenants? How often should you keep in touch? Some landlords are too hands-off in their approach and miss out on building strong relationships with their renters. As a result, tenants might not be eager to sign a long-term lease.
It’s true that communication with your tenants requires giving them the information they’ll need to move in and out of their accommodations smoothly. However, they’ll also need to speak with you about things like monthly payments, repairs and any other concerns they have. Keeping up with your tenants will help you grow your business, so it’s important to leverage your communication skills. We’ll walk you through the do’s and don’ts so you can ensure your tenants are happy and satisfied.
How to Communicate with Your Tenants
Provide Multiple Points of Contact
Your tenants all have different needs, so it’s crucial to accommodate their individual preferences. Younger generations will probably prefer communicating with you over text. Older tenants, on the other hand, might prefer that you visit in person or speak with them on the phone. Today, there are an endless number of ways to keep in contact. Make sure to provide an e-mail, phone number and any professional social media accounts you have. This way, tenants can get in touch with you quickly whenever they need to.
Let Tenants Know You’re Available
Tenants should feel comfortable contacting you if they have any questions or concerns. If there’s a maintenance issue on your property or residents are concerned about their safety for whatever reason, you’ll want to know about it. This is why it’s so important to let them know you’re always available to talk. Ultimately, keeping communication open protects your interests and gives your tenants peace of mind. Additionally, it’s an incredibly easy thing to do. Tenants will regularly have questions about rent payments, lease extension, and repairs. Being available to them and responding to their inquiries quickly will make them feel valued and respected.
Keep Tenants Informed About Maintenance and Other Concerns
One of the most important ways to communicate with your tenants is to keep them informed. When tenants come to you about an issue, they want to know it will be resolved as soon as possible. However, it can be tricky for landlords to balance multiple duties at once. If possible, create an emergency hotline for urgent problems like gas leaks and plumbing issues. This way, you’ll be able to prioritize different tasks depending on how severe the problem is. When you receive a repair request, address it immediately and let your tenants know you are taking care of it. Once as maintenance or any type of dispute has been addressed, ensure your tenants are satisfied with the end result.
How All County Denver Metro Can Help
At All County Denver Metro, we understand that communicating with your tenants isn’t always easy. Luckily, when it comes to resolving challenges for landlords, we’re experts. All County Denver Metro Property Management is here to help property owners have confidence in the quality of their tenants and the security of their property through knowledgeable and trustworthy property management services. From managing tenant relationships to pricing rent to lease enforcement, we look forward to working with you to see how your investment can be a long-term, stress-free asset. For a complimentary quote or more information about communicating with your tenants, call us today at (720) 575-6100.